FAQs
Answer: Once your order is placed, we will send you a confirmation email enabling you to track its status. Once your order has been shipped, we will send you another email with the link to track your order.
Answer: We can only change orders that have not yet been processed for shipment. To make changes to your order, please contact support by submitting your request through the “Contact” form, or you can send us an email to: [email protected]
Answer: To make things easier for our customers, we offer a variety of payment methods, such as all the leading credit cards, debit cards, Apple Pay, Discover cards, American Express and other wallets. You can choose these payment methods at checkout.
Answer: We do accept returns, subject to the following conditions:
1. The product was delivered in a damaged or contaminated package.
2. The product is defective or of poor quality.
3. The wrong item was delivered.
4. You changed your mind and wish to return the product.
If you wish to request a return, kindly contact our support team by submitting your request through the “Contact” form. Our support staff will respond to your request as quickly as possible.
Answer: Shipments are classified as RTO (Returned to Origin) when any of the following situations
occur:
1-Delivery was attempted more than once, but it could not be completed due to an incorrect address or no one being available to receive the shipment.
2-The address could not be located because it was either incomplete or the PIN information was incorrect.
3-The recipient or someone at the delivery address declined to accept the package.
In such instances, our dedicated customer support team will make every effort to contact you through your registered telephone number. If there is no response or the number is unreachable, the package will be returned to its origin.
Answer: Delivery times may vary depending on the delivery location and the type of product you order. Normally it usually takes 1 to 3 days to process and mark ready for delivery.
Answer: Please read our shipping policy page for more info.
Answer: To cancel your order, you can send an email at: [email protected]
Answer: After you have placed your order, you cannot make any changes on the website. Please contact our customer support team through “Contact” form, or by email: [email protected] for any change to the order.
Answer: Once your order has been dispatched, you will receive an email and text notification containing detailed order information. You can conveniently track your shipment by clicking on the link provided in the email.
Answer: If your order has not yet been shipped, we can deliver to another address according to your request. To find out more, you can contact us via ‘contact‘, or by
email: [email protected]
Answer: For all credit card payment transactions, we rely on third-party payment processing services. These intermediaries are fully PCI compliant, meaning they meet the highest level of certification standards. This ensures that all cardholder information is securely stored, processed, and transmitted using industry-standard encryption technology.
Answer: Rest assured, there are no hidden or additional shipping costs. The final price of the product is clearly displayed on its respective page alongside its photo. What you see is precisely what you’ll pay.
Our customer service team is available Monday to Friday, 9:00 am- 6:00 pm. You can reach us by e-mail here at: [email protected]